Asking the right questions; how to help a Scrum Team switch from a technical to a functional Backlog

One of the biggest challenges for a Scrum Team is to switch from a technical to a functional perspective on their work. Christiaan Verwijs has developed a set of helpful questions that often trigger teams into a functional frame of mind.

  • Why is it important that we implement this?
  • What problem of stakeholders and/or end-users do we solve by doing this?
  • What personas benefit from this, and why? (given that you have personas)
  • How would sales explain the benefits of this to customers and/or users
  • What reasons would an end-user have to want this?
  • How would you explain this to a colleague who is not part of this project?
  • How would you explain this to your spouse, at home, after a hard of work?
  • What would you show during the review to demonstrate that this is working?
  • If you are a user, how would you test if this works?
  • What changes would a user notice after implementing this?
  • What stakeholders benefit from this, and why?
  • If we wouldn’t do this, what would end-users and or customers miss or be unable to do?
  • What compliment would a happy user of customer give after delivering this?
  • How would you explain this to a potential end-user?
  • What steps would you go through in the application to test if this works?
  • If we’d put this in release notes that will be read by end-users, how would we announce it?

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