Ways to engage unwilling participants

This article is copied from the email I’ve received from Corinna of Retromat. Subscribe to her newsletter here to get more of these useful tips.

“I just can’t get her to engage!” – Ways to engage unwilling participants

A Scrum Master from the financial industry shared a problem with me:

“My gnarly problem is that I have one member of my team that doesn’t like to participate in our ceremonies. Her body language shows it, but her words never do. She doesn’t really talk during any of the ceremonies, just tells our manager that she thinks they are a waste of time.

I keep trying to play games and spice things up and I’ve tried the boring, to the point method of: works well, not so well, and needs improvement …

I just can’t get her to engage! Any help on this?”

This seems to be a very common problem. I’ve certainly had it. Here, I’ll try to keep a focus on retrospectives although it seems to be a larger problem.

In a live coaching situation there are loads of good questions to ask: How does the team react? Was there ever a retrospective during which she was engaged? What is she like outside of the retros?

Without knowing many of the specifics, here is some generic advice.

Prologue: We can’t force agile on people

In general, I’ve stopped forcing people. As Marshall Rosenberg said, you cannot make people do anything. We certainly can’t make them “be agile”. If she doesn’t want to be there, she won’t engage. What would happen if she didn’t have to come? How would that affect the team? How does it affect the team now that she’s not engaging?

I’ve often seen teams invest a lot of energy trying to include someone who didn’t really want to be part of it. Not everybody is cut out for agile. Not everybody can be won over. That’s okay. Time will tell if she wants to work in an agile team or not. Sometimes it’s best for everyone if someone leaves the team – As graciously as possible: Let everyone save face. Certainly no mobbing!

But we’re not there yet. Everybody deserves a fair chance and we’re trying to include someone.

Make it worth her time

She gave a reason for her disengagement, at least to the manager. And it’s a valid reason. Veronika Kotrba and Ralph Miarka taught me: “Everybody is the expert for their own situation”. If she thinks it’s a waste of her time, then it’s a waste of her time. Period. The question is: What would make it worth her while?

What is your relationship like? Is that something that you can ask her? Without being defensive or reproachful? With a curious mindset because you would honestly like to know? That would be my preferred route. And you can phrase it very positively: “What would you want to have happen that would make the retrospective a good use of your time?”

If you feel like you cannot approach her directly, you could try Outcome Expectations. Maybe she will tell what would make a retrospective valuable to her.

Make people speak up early in a meeting

In the Retromat ebook there is a passage about quiet people. Quiet as in “shy or introverted”. It’s not the same as an unwilling participant, but the following tips might help:

1) If people don’t speak early on in a meeting it gives them silent permission to stay quiet. It’s part of the duties of the “Set the Stage” activity to give everyone the opportunity to speak within the first 5 minutes.

2) You’ve already mentioned body language. What about her position in the room relative to the other participants? A lack of involvement might manifest in sitting outside of the inner circle. Luckily positions also work the other way around: If I can coax a person to join the inner circle they will often also engage more.

For the future: ESVP

When I start with a new team I often run ESVP in one of the first three retrospectives. I’m fully prepared to let Prisoners go. I’ve only ever had Prisoners once (in a retro with 25 people). I invited them to change their minds and then gave a 5 minute coffee break to let them slip away quietly. (ESVP was anonymous, of course. I honestly can’t remember if everyone came back or if the 2 prisoners stayed away.)

I assume your team is not that big and it would be obvious who the prisoner is anyway. Plus, you’ve already worked with that team for a while. That’s why I wouldn’t use ESVP here, unless you think it might surface some other, less obvious Prisoners.

ESVP is something you might consider for a future team.

Phew, that’s it.

tl;dr Don’t force her. Find out what would make it worth her time.

What is a Professional Scrum Master?

In this Scrum Tapas video, Professional Scrum Trainers Todd Miller and Ryan Ripley discuss what it means to be a Professional Scrum Master.  They look at behaviors, qualities and a big focus on the Scrum Values.

Quick takeaway tips:

  • Take 10 minutes each day and write about how you use the values in your work each day. If you are not, make a plan for tomorrow how you are modeling and behaving in line with these values.
  • Think about how the value and pillars are in play for each scrum event and each role, to improve your understanding of Scrum.

9 Signs You’re Struggling with Agile Adoption

Your team adopted Agile to get better—to accelerate delivery and improve performance—but now that you’ve been at it for a few months, it doesn’t feel like it’s fulfilling the promise. You’re following the practices. You’ve got the routine down. You expected to transform to a new way of working, but it’s starting to feel like Agile is just a set of handcuffs, not the solution you were looking for.

Read the complete article here: https://www.excella.com/insights/9-signs-youre-struggling-with-agile-adoption

The Agile response to “How much will it cost, and when will it be done?”

Reading time: 3 minutes

The right answer to the question about scope, budget, and deadline is not to go along with the line of thinking that’s behind it. Instead, offer management a better way to manage the risks of a project. Offer them a visible and transparent process like Scrum that allows for frequent change and makes the progress of teams visible on a transparent backlog. Scrum will not magically make your project succeed, nor will it prevent mistakes and failures, but it will make them less costly because you can detect them more frequently as part of the iterative nature.

Read the complete article here: https://medium.com/the-liberators/the-agile-response-to-how-much-will-it-cost-and-when-will-it-be-done-86d907573871

Praktische tips voor Scrum Masters

“Reading” Time: 30 minutes

A great video series from Roland Flemm commenting (in Dutch) on a retrospective. With some practical tips on how to start a meeting, the importance of feeling safe, having respect for each other and ownership.

Aflevering 1: Een meeting starten.
Aflevering 2: Veiligheid en respect.
Aflevering 3: Eigenaarschap
Volledige video: Koos Coach in “de Retrospective”